Our customer service team is available to answer your questions by email at contact@wildust.com. We do our best to respond within 48 business hours.

We accept payments by credit card (Visa, Mastercard, American Express), Google Pay, PayPal and Alma (payment in installments).

Your invoice will be sent by email after your order has been confirmed. You can also find it in your customer area.

Yes, all transactions are encrypted via SSL protocol to ensure 100% secure payment.

Shipping costs are calculated based on weight and destination. They vary depending on the delivery method chosen by the customer. (Lettrressuivie, DPD, Chronopost, or GLS Relais)

Delivery is free for purchases over €200 in France only.

Yes, for purchases over €200 in mainland France only. See our shipping conditions for more details.

Yes, we ship to several countries worldwide. Delivery costs and times vary depending on the destination. Please note that customs fees and VAT are due in the importing country. They are not included in the shipping costs we will ask you to pay. You can view your available delivery options when confirming your order.

We deliver to most areas. To check if we ship to your address, enter your details when placing your order.

A refund request can be submitted within 15 days of purchase.

The refund amount corresponds to the price of the returned item, excluding shipping costs. The refund will be issued via the original payment method and will take place between 48 and 72 hours after receipt and inspection of your return.

If the product and packaging are intact and unopened, you are eligible for a full refund.

We do not accept refund requests for products that have been worn, damaged, or worn.

Return shipping costs are the customer's responsibility. We will cover any return or exchange costs.

Our lifestyle jackets are designed for everyday use, with a motorcycle-inspired design, but they don't feature any protection or certification for road use. Our motorcycle jackets, on the other hand, are CE-approved, feature integrated protection, and are made with reinforced materials to ensure riding safety.

Yes, all our motorcycle jackets and pants come with removable CE-approved elbow and shoulder, or hip and knee protectors. Our jackets also have a pocket for adding a back protector, which can be purchased separately.

• Reinforced Cotton : To preserve the fabric's quality, we recommend gentle or cold hand washing with mild soap. Avoid tumble drying and prefer air drying. Do not iron. Dry cleaning is also possible.
• Leather and suede : Clean with a soft, damp cloth and apply a nourishing leather lotion. For suede, use a special brush/eraser to remove dirt and revive the texture.

Our jackets run true to size. For an accurate fit, consult our size guide available on each product page. If you are between sizes, we always recommend sizing up for a better fit.

Yes, all our motorcycle gloves are CE certified to EN 13594, guaranteeing protection and comfort. Whether KP or not, they have been tested for tear, abrasion, and seam strength.

Our t-shirts, sweatshirts, and accessories are designed for style and comfort, but they are not approved for motorcycle protection. Our scarves and socks, while not required for approval, are designed for their technical quality, suitable for motorcyclists.

We select our materials based on their durability, quality, and strength. We favor robust and durable materials to ensure the longevity of our products.

Our products are manufactured in Europe and Asia, in collaboration with workshops selected for their expertise and ethical commitments. For example, our socks and scarves are made in Portugal, and our T-shirts are made in Turkey, with partner factories with validated ethical and sustainable commitments. Our motorcycle equipment is produced with our Pakistani partner, a country whose expertise in motorcycle equipment is internationally recognized. Here again, we maintain a close and respectful collaboration with our manufacturer.

CE equipment is guaranteed for 1 year, regarding its functional quality. This guarantee only applies in the context of normal and appropriate use of the product. You can contact Customer Service to make your request.